Website Builder FAQs & Troubleshooting

Quick answers to the questions admins ask most about the Website Builder.

My changes aren't showing on my website

Save only stores a draft. Click Publish and wait for Latest version is now live. If you still see the old version, refresh the page or open it in a private window.

I can't delete a page

Home, About Us, Contact Us, Privacy Policy and Terms & Conditions can't be deleted. You can edit About Us and Contact Us freely.

How do I change my privacy policy or terms?

Edit them in Settings → Website & App Setup → Policies. The policy pages in the builder show that text automatically.

The Selection icon is greyed out

Click a block on the canvas first. The Selection pane only opens when something is selected.

I applied a template and lost my page

Applying a template replaces the page's content. Click Undo straight away. If you've already saved, use Restore → Reset to live version to go back to what's live (this discards all unpublished changes).

The Templates pane is empty

Templates are only offered on the pages they were built for (Home, About Us, Contact Us, Product and Store). Other pages show No templates for this page.

My page looks different on mobile

Edits made in the Tablet or Mobile view override desktop. Switch to that view and click Reset to Web to clear those overrides for the page.

I changed the button color in Settings, but one button didn't change

That button has its own custom color. Select it and click Use global theme next to the setting.

My image won't upload

Check the file is JPG, PNG, SVG or WEBP and no larger than 5 MB. Social preview images must be JPG, PNG or WEBP, up to 10 MB.

"Please enter a unique page path"

Another page already uses that path, or you entered home, index or a blank path (reserved for Home). Choose a different path.

A course isn't showing in my course section

Select the course section and check Course Selection. With Manual, add the course to the list. With Filtered, make sure the course matches the filters. Also check Product Type is set to the right catalog.

How do I connect my own domain?

Custom domains are set in Settings → Website & App Setup → Website, not in the builder. See Website & App Setup.

I can't edit a file in Code mode

JSON files are read-only in Code mode. Edit those pages in Visual mode instead.

Still stuck?

See Getting help to contact the Edmingle support team.