Email Logs
The Email Logs report tracks every email your academy sent, with its delivery and engagement status. Use it to confirm whether a message reached a learner and what happened to it. It sits under Analytics → Notification Logs.
Open the report
Go to Analytics → Notification Logs and open Email Logs.
Email logs older than 90 days are not available. A notice on the page reminds you of this. Export what you need before it ages out.
What each row shows
Each row is an email event, with:
- Recipient Email
- Sender Email
- TimeStamp (sortable)
- Type: the kind of email.
- Status: the delivery/engagement state (see below).
Delivery statuses
- Sent: handed off for delivery.
- Delivered: reached the inbox.
- Opened: the recipient opened it.
- Clicked: the recipient clicked a link.
- Bounced: could not be delivered (hover for the bounce type and reason).
- Complained: marked as spam by the recipient.
- Delivery Delayed: delivery is delayed.
- Success / Unknown: other states.
Filters, search, and export
- Filter by date (default last 30 days; custom ranges up to 75 days) and by status (Sent, Opened, Delivered, Bounced, Success, Unknown).
- Search the logs.
- Sort by timestamp.
- Download CSV: exports are queued; you will be notified when the file is ready.
Removing an email from the bounce list
If your plan includes it, a Remove from bounce list action appears. Use it to remove a single email address from the bounce suppression list (for example, after a mailbox issue is fixed) so future emails to that address are attempted again.
If a learner says they never got an email, search their address here first. A Bounced status with its reason usually explains why, and you can act on it (fix the address, or remove from the bounce list where allowed).